WARRANTY FOR SBL2 SERIES DC MODEL SOLAR LIGHT BOLLARDS 

This Back to Base Warranty applies to our SBL2 Series DC Model. Warranty Terms and Conditions are subjectto change without notice. Solar Bollard Lighting – Australia (herein “SBL”) warrants excluding *NotedExceptions its SBL products for a:
a) 5-year limited warranty under normal use

1. *Noted exceptions where “No Warranty” will be applicable:

a) The DC Light Bollard has not been installed using components/parts supplied by “SBL” that make up a complete Solar
Light Bollard as dispatched from “SBL” factory, unless agreed to in writing by “SBL” prior to installation, which will then
be covered by the supplying party of those external non “SBL” components/parts and not by “SBL”.
b) Damage occurring to/or from AC/DC converter or External Solar Engine supplied by others. (claims covered by supllier)
c) Damage occurring in shipping (claims must be presented to carrier).
d) Annual Maintenance has not been carried out and officially recorded per our Solar Light Bollard annual maintenance
instructions.

2. Making A Warranty Claim

If a warranty claim is made and accepted by “SBL”, then at “SBL” discretion the product will be either repaired, replaced with a
similar unit or spare parts provided to contractors. “SBL” provides a limited warranty for its products only to the person or entity
that originally purchased the product from “SBL” or its authorized distributor, importer, sales agent, wholesaler, reseller or
retailer.
When a warranty claim is being made:
a) A Return Authorisation Request (RA Form) must be completed and sent to us first prior to removing the light head
from the mounting fixture. “SBL” in most incidences or at “SBL” discretion, its authorized distributor, importer, sales
agent, wholesaler, reseller or retailer who has supplied the product will contact you to discuss all possible external
factors that may cause the product to fail firstly.
b) If all external factors have been eliminated as the issue, you must then remove the light head section only and pack
the product/s safely and securely to ensure no further damage in transit can occur and return the product/s at your
cost to Solar Bollard Lighting (if in Australia) or the authorized distributor, importer, sales agent who has supplied the
goods if outside of Australia for inspection.

Please Note: minimal condensation is not warrantable; this will dry out in most cases and will not affect the operation of the product. 

3. For warranty claims to be honoured, the End User shall be responsible for ensuring the following:

a) Have provided a completed SBL2 Series DC Model Warranty Card to establish identification of products in this claim.
b) Allow “SBL” or its representative access to place/location where product in question is installed for purpose of
examining product and installation location, and/or supply photographs of the installation site exactly as requested.

4. Warranty excludes damage due to the following:

“SBL” is not responsible for incidental or consequential damages.
“SBL” is not responsible for costs incurred in the process of removing, installing or repairing hardware onsite, this includes cost of (Hire Equipment, Labour, Transportation etc)
Unless given written consent prior to, “SBL” is not responsible for the condition or functionality of any product that has been modified, altered or installed in a location not suitable for the operating parameters of the specific model ordered, i.e. will be submersed.
“SBL” is not bound by verbal, implied, or inferred warranties unless agreed to in writing by “SBL” and not in place of such rights you may have by law.
“SBL” provides instructions, specifications and resources that outline the proper care and maintenance and normal use and service of its products.
The End User is responsible for adhering to the instructions and specifications for storage, installation, installation location, required maintenance and use of “SBL” products. Product documentation can be obtained from “SBL”, or its authorized distributor, importer, sales agent, wholesaler, reseller or retailer during regular business hours within your region.